Refund Policy

1. Overview

AuthQR provides digital verification services, including CDR, BGV, ETS, and ECBCR. We strive to provide accurate and timely services. This Refund Policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds

• Refund requests must be submitted within 7 days of payment.
• Refunds are applicable only if the service was not delivered, was delivered incorrectly, or is otherwise non-compliant with the agreed terms.
• Partial refunds may be considered if a portion of the service was delivered successfully.
• Services rendered with explicit consent and verified publicly available data are non-refundable if the service was completed accurately as per consent.

3. Request Procedure

1. Contact our support team at support@authqr.com with your payment details and reason for the refund request.
2. Provide all relevant documentation, including receipts, order ID, and verification reports if applicable.
3. Our team will review the request and communicate the decision within 5 business days.

4. Refund Process

Approved refunds will be processed via the original payment method. Please note that bank processing times may vary, and AuthQR is not responsible for delays caused by the payment provider.

5. Exceptions

• No refund will be issued if the request is made after 7 days of payment.
• No refund for services completed in full compliance with consent, even if the outcome is unfavorable to the user.
• No refund for payments made under promotional offers, discounts, or vouchers unless specifically stated.

6. Modifications to the Refund Policy

AuthQR reserves the right to modify this Refund Policy at any time. Updated policies will be effective immediately upon publication on the website. Users are encouraged to review this policy periodically.